- Provide a confidential and frank discussion regarding your area of concern, grievance or service request.
- Develop/talk about the options for resolving your area of concern.
- Provide answers to questions you may have regarding Federal laws, State laws and/or District policy or procedure.
What does the Ombudsperson do?
- Provides direct support.
- Ensures confidentiality.
- Informally investigates complaints and grievances.
- Opens channels of communication and persuades in decision making.
- Seeks fair and equitable solutions to the areas of concern.
- Suggests approaches for addressing and managing conflicts.
- Bring issues to the attention of those in authority to address parent concerns.
